常見問題解答
歡迎閱讀我們的常見問題解答，我們很高興您能來到這裡並成為我們的客戶。
我們盡力回答最常見的問題。
送貨與退貨
常見問題
使用此文字盡可能詳細地回答客戶的問題。
常見問題
使用此文字盡可能詳細地回答客戶的問題。
常見問題
使用此文字盡可能詳細地回答客戶的問題。
訂單
常見問題
使用此文字盡可能詳細地回答客戶的問題。
常見問題
使用此文字盡可能詳細地回答客戶的問題。
產品
Can I create an account?
Register for an account here: innotier.com/account/login and enjoy the following benefits:
- View your orders, profile information and saved addresses
- Auto-fills details stored in the account during checkout for a faster checkout experience
- Get our latest updates and promotional offers through email
Orders and Tracking
常見問題
使用此文字盡可能詳細地回答客戶的問題。
What are your shipping costs and delivery times?
We offer shipping to various regions with the following details:
Hong Kong & Macau
Delivery Time: 2-4 business days for available items
Free shipping for orders over HKD 500. For orders under HKD 500, a shipping fee of HKD 30 applies.
Overseas
Delivery Time: Approximately 7-14 working days (Please note that this timeframe may vary due to customs and immigration delays)
Free shipping on orders over HKD 4,000. For orders under HKD4,000, a shipping fee of HKD 400 applies.
Pre-orders
For pre-ordered items, please add an additional 1-2 weeks to the estimated shipping times listed above, as processing times can vary by product.
*Shipping costs, along with any additional fees, will be calculated at checkout.
How can I track my order?
All our orders are shipped via SF Express, and you will be provided with an SF tracking number. If you encounter any issues or concerns with tracking your order, please contact our customer service team at info@innotier.com or +852 9269 1279 (WhatsApp).